Beloved Bridal Boutique in Norman, OK

Reviews about Beloved Bridal Boutique

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  July 13, 2019, by tmbullard
  Loved everything about my experience at BeLoved. Andrea and her mother were so sweet and helpful, and were welcoming of my not-so-small party. The space we had was very intimate and made the experience feel even more personal and sentimental. Thanks, BeLoved! Can't wait for my dress to come in!
• ★ ☆ ☆ ☆ ☆

  May 11, 2019, by Natalee Ulrich
  I have waited to post my experience hoping to hear from the owner or manager regarding the situation, however it has now been three days and no word, so I am posting here for others to be aware of how my appointment was handled. I scheduled my appointment three weeks in advance as we live two hours from the shop and needed to plan the trip. I confirmed my appointment via email the day prior to ensure we were all set to make the trip to Norman. We arrived 30 minutes prior to the scheduled appointment which was prior to the store opening, and while sitting outside the shop I received a call stating that due to a family emergency my appointment had been cancelled. While I understand family emergencies, I was also told that she had been out of town and wouldn't make it back for my appointment. We could have easily rescheduled had they notified me prior to 30 minutes before I was scheduled to be there, knowing we had a two hour drive for the appointment. I had contact via facebook stating the drive and why it was important to schedule accordingly. I work in the service industry, and feel like this was just well below any expectations of how you professionally conduct business. I was not notified by the store manager, I was called by an employee who had no options to resolve the situation, other than they could not accept my appointment. Leaving me with no resolution after taking the day off work and driving two hours for a confirmed appointment to be cancelled. Very disappointing. Like I previously stated I could have been more than flexible had they notified me the previous day, and I understand family emergencies, however if she was out of town, why not notify me sooner? I would be happy to speak with anyone in the store who would like any additional feedback or would like to resolve the situation.